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Problem

I have finished our trial and purchased new licenses, but we are not able to connect to Signavio


Solution

After an order, you will receive a confirmation per email that your account has been activated. By default, the license is assigned to the person that has registered the trial account, this main user is called also the "tenant owner", he is the main administrator of the workspace.

When he receives this email, he can login and assign the other licenses.

People, who were invited during the trial, don't receive a license automatically, the administrator have to assign them one.