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Problem:


I get the below error message when trying to import the APQC file "An error occurred during the creation of the APQC diagram structure".



Solution:


This is a generic error when importing the APQC file, so there may be several causes.

  1. Please double check that the APQC spreadhseet only has 5 levels, as per APQC framework import does not work.
  2. If this is not the case, then please engage Signavio Support via the Signavio Customer Support portal, as they will need to check what is happening.
    As the issue can also be related to the browser, please create and upload a .HAR file, as described in: Create an HTTP Archive aka HAR file

In some cases, your Network Administrators may have blocked the ability for Signavio to import the APQC file.