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Problem

 I am not able to open this link: https://editor.signavio.com/intralink/portal#model/993861af1d4d480ba76546e67af491a6 from excel, word our PowerPoint.


Solution

This is a known issue with MS Office products. MS Office is changing the "#" to '%20-%20' in the link. Unfortunately this is not shown when you work on the link.

Because of this the program can't open the web page.

There is a possibility to prevent this, but you will have to do that for every PC system. 

You must change a setting in the registry.

The key 'HKEY_CLASSES_ROOT\.htm' must be changed from the standard value 'htmlfile' to e.g.  'IEhtml' or 'ChromeHTML'

The problem and the solution are documented on: https://answers.microsoft.com/en-us/office/forum/office_2013_release-word/word-2013-hyperlink-converting-to-20-20/4e8a2e8d-b889-4c77-8276-551b11e296d4

There are workarounds:


For Office 2016 and if you receive the error ... "Cannot download the information you requested" please look for the Microsoft Fix 50655, this patches the issue.