I am not able to open this link: https://editor.signavio.com/intralink/portal#model/993861af1d4d480ba76546e67af491a6 from excel, word our PowerPoint.
This is a known issue with MS Office products. MS Office is changing the "#" to '%20-%20' in the link. Unfortunately this is not shown when you work on the link.
Because of this the program can't open the web page.
There is a possibility to prevent this, but you will have to do that for every PC system.
You must change a setting in the registry.
The key 'HKEY_CLASSES_ROOT\.htm' must be changed from the standard value 'htmlfile' to e.g. 'IEhtml' or 'ChromeHTML'
The problem and the solution are documented on: https://answers.microsoft.com/en-us/office/forum/office_2013_release-word/word-2013-hyperlink-converting-to-20-20/4e8a2e8d-b889-4c77-8276-551b11e296d4
There are workarounds:
- If you are using the Internet Explorer 11 as default browser you can load a script from the MS support website which fixes the issue (https://support.microsoft.com/en-us/help/218153/error-message-when-clicking-hyperlink-in-office-cannot-locate-the-inte)
- You will have to change the link manually in the MS Office document and export the document as pdf.
- You can embed the picture (https://docs.signavio.com/userguide/editor/en/explorer/embedding/activate_embedding.html)
For Office 2016 and if you receive the error ... "Cannot download the information you requested" please look for the Microsoft Fix 50655, this patches the issue.