Problem:
Signavio Support have asked me to provide 'Web Console Logs' and generate a 'HAR' file to help diagnose my issue.
Solution:
What is a web console log and HAR file?
HAR is the short form for HTTP Archive format, which tracks all the logging of web browser's interaction with a site.The web console log is a log that contains information associated with a web page, such as JavaScript, network requests, and security errors.
Why we need this information.
The information displayed in the developer console can be extremely helpful for the Signavio support team when we're trying to figure out how to solve an issue.
What to submit to support.
It is highly recommended to generate multiple HAR files for comparison, please generate these files and name them appropriately:
- Generate a HAR file for an unaffected page (without performance issue or page rendering issues). Plus save the console log.
- Generate a HAR file for an affected page. Plus save the console log.
Please select what browser you are using. (Our preference is Google Chrome.)
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