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Problem:


The email notifications we configured in the workflows are going to users "SPAM" Folders in Gmail. How to prevent this happening?



Solution:


Here's the basic steps to manage spam emails for gmail.

How to set Gmail Spam Filter:

  1. Log in to your Gmail account.
  2. Click the GEAR icon at the top right and then click SETTINGS.
  3. Go to FILTERS AND BLOCKED ADDRESSES and click CREATE A NEW FILTER.
  4. In the FROM section, type the email address of the sender that you want to keep out of your Spam Folder.
  5. Click CREATE FILTER.
  6. Check NEVER SEND IT TO SPAM and ALSO APPLY FILTER TO MATCHING MESSAGES boxes.
  7. Click CREATE FILTER again.


For organisation level, GSuite Administrator has the ability to do so.

https://support.google.com/a/answer/2368132?hl=en#