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Problem

Panel

I am not able to save a diagram.It was stated that if I continue to have this problem I should contact Signavio support.


Solution

Panel
bgColor#fff


We are really sorry about this issue, in order to help you to solve it as quickly as possible

  1. Please try to use the option "save as copy"
    1. if it doesn't work, please check your internet access
  2. When you contact the support, can you add the following information in your request:
    • Is it a new or existing diagram?
    • Are you working on the latest revision?
    • Is this diagram has been restored?
    • Is this diagram published or unpublished from the Collaboration Hub?
    • Are you working alone on this diagram? Or other people are working on it at same time?


Content by Label
showLabelsfalse
max5
spacesKB
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel = "kb-troubleshooting-article" and type = "page" and space = "KB"
labelskb-troubleshooting-article


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groupCustomer Support

Environment

Systemmode & VersionTomcat VersionJava VersionBrowserOperation System

Authentication

SaaS 11.5

Chrome, IE ...
LDAP, SSO etc.





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groupCustomer Support


Panel
borderColorred
titleColorred
titleBGColor#ffe6e6
titleINTERNAL TROUBLESHOOTING

Known error code :

  1. With this error, create a bug report with the tenant ID + model ID + email users :

Code Block
languagetext
org.hibernate.NonUniqueResultException: query did not return a unique result: 2


2.






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groupCustomer Support

KCS-Article Status


Progress:

Status
colourBlue
titleUNPUBLISHED

JIRA-Issue:Title





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groupCustomer Support


Related issues

Jira
serverId90722613-c522-393e-972f-edb86d9c14c7
keySCS-381
Jira
serverSignavio JIRA
serverIde6e3695a-646a-3b18-abbd-153bdcc690c1
keySCS-419