I am not able to open this link: https://editor.signavio.com/intralink/portal#model/993861af1d4d480ba76546e67af491a6 from excel, word our PowerPoint.
This is a known issue with MS Office products. MS Office is changing the "#" to '%20-%20' in the link. Unfortunately this is not shown when you work on the link.
Because of this the program can't open the web page.
There is a possibility to prevent this, but you will have to do that for every PC system.
You must change a setting in the registry.
The key 'HKEY_CLASSES_ROOT\.htm' must be changed from the standard value 'htmlfile' to e.g. 'IEhtml' or 'ChromeHTML'
The problem and the solution are documented on: https://answers.microsoft.com/en-us/office/forum/office_2013_release-word/word-2013-hyperlink-converting-to-20-20/4e8a2e8d-b889-4c77-8276-551b11e296d4
There are workarounds:
- If you are using the Internet Explorer 11 as default browser you can load a script from the MS support website which fixes the issue (https://support.microsoft.com/en-us/help/218153/error-message-when-clicking-hyperlink-in-office-cannot-locate-the-inte)
- You will have to change the link manually in the MS Office document and export the document as pdf.
- You can embed the picture (https://docs.signavio.com/userguide/editor/en/explorer/embedding/activate_embedding.html)
For Office 2016 and if you receive the error ... "Cannot download the information you requested" please look for the Microsoft Fix 50655, this patches the issue.
The hyperlink problem happens for Excel 2013 and earlier versions.
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