Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Problem

 I am not able to open this link: https://editor.signavio.com/intralink/portal#model/993861af1d4d480ba76546e67af491a6 from excel, word our PowerPoint.


Solution

This is a known issue with MS Office products. MS Office is changing the "#" to '%20-%20' in the link. Unfortunately this is not shown when you work on the link.

Because of this the program can't open the web page.

There is a possibility to prevent this, but you will have to do that for every PC system. 

You must change a setting in the registry.

The key 'HKEY_CLASSES_ROOT\.htm' must be changed from the standard value 'htmlfile' to e.g.  'IEhtml' or 'ChromeHTML'

The problem and the solution are documented on: https://answers.microsoft.com/en-us/office/forum/office_2013_release-word/word-2013-hyperlink-converting-to-20-20/4e8a2e8d-b889-4c77-8276-551b11e296d4

There are workarounds:


For Office 2016 and if you receive the error ... "Cannot download the information you requested" please look for the Microsoft Fix 50655, this patches the issue.


Show If
groupCustomer Support

The hyperlink problem happens for Excel 2013 and earlier versions.

Panel
borderColorred
titleColorred
titleBGColor#ffe6e6
titleINTERNAL TROUBLESHOOTING

Content by Label
showLabelsfalse
max5
spacesKB
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel = "kb-troubleshooting-article" and type = "page" and space = "KB"
labelskb-troubleshooting-article


Show If
groupCustomer Support

Environment

Systemmode & Version














Show If
groupCustomer Support

KCS-Article Status


Progress:

Status
colourGreen
titlepublished

JIRA-Issue:

Title

LabelsLabels ↑




Show If
groupCustomer Support


Related issues

Jira
serverId90722613-c522-393e-972f-edb86d9c14c7
keySCS-3514