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Problem:


We are getting an error message during the SAML authentication and already created an issue for the Signavio Customer Support. Now, we got the request to send a SAML-response to them. How can we do this step?



Solution:


You can get the SAML-response with the network analysis. If you save this analysis, the Signavio Customer Support, can extract the needed SAML-response. Please don't use the Internet Explorer for the next step, as this browser isn't showing all necessary information. Afterwards, please do the following steps:

  • Open the developer tools from your browser (F12)
  • Open the tab "network" (Edge) or "Network analysis" (Firefox or Chrome)
  • Activate the checkbox to not delete the preserve logs (Chrome or Firefox)
    • In Edge you can find the checkbox under the "Console"-tab
  • After the activation, please delete the current entries
    • Chrome: Clear-button
    • Firefox: Trash-icon
    • Edge: "Delete session"-icon
  • Reproduce the SAML error message (e. g. open the origin page again)
  • After you get the error message, search the entries for the line "saml2endpoint"
  • If you don't see the mentioned line, please retry the last steps. Otherwise, the SAML-response will not be saved
  • If you see the line "saml2endpoint" or "/api/v2/saml/v2/tenant/<workspace ID>/login"
  • Please save the network analysis as a HAR-file
    • Chrome: right-click on any line and choose "Save as HAR with content"
    • Firefox: right-click on any line and choose "Save everything as HAR"
    • Edge: Press the disc-icon
  • Upload the file to your Support issue