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Problem


I need to create an account on the Signavio Customer Service Portal to follow my requests and I also want to share them with my colleagues.



Solution

1. How to create a Support account?

a. When you send your first request to the support an account is automatically created for you.

OR

b. Open the website: https://support.signavio.com to create an account directly

You will receive an email few minutes after to activate your account.

The email has a subject “JIRA Activate your account” and sent from jira@siganvio.com


2. Invite your colleagues to follow your request

Open the ticket that you have created in the Customer Service Portal and use the option “Share” to add your colleagues with their email addresses (you have to do it per case)

For more advanced following, you have to contact the Customer Service directly