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Problem

I’ve tried starting the approval workflow for one of my processes but I’m getting the below error when I try and look at the approval task.

 

The browser developer tools are showing the following error.

What can I do to use the approval workflow?



Solution

Please check the following points to be sure the connection (setup) between the Signavio Process Manager and Signavio Workflow Accelerator are established correctly:

  • Was the setup successfully between the Signavio Process Manager and Signavio Workflow Accelerator? → You can use the online manual "How to manage approval workflow" to fix or finish the setup.
  • Do you have special network settings like a proxy or firewall services, which are blocking a part of the network communication? → Please talk to you IT-operation.
  • Open the developer tools from your browser (press F12 on your keyboard and switch to the tab "console) and check if there are any error messages related to your network. → Please talk to your IT-operation.